Privacy Policy

1. Introduction

Makoma Expeditions Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and keep your personal information safe when you visit our website or book a safari with us.

2. Information We Collect

We only collect information that is necessary to design and deliver your safari. This may include:

  • Contact Information: Name, email address, and phone number when you fill out our "Design My Trip" form or contact us directly.

  • Booking Information: Passport details, emergency contacts, and payment information when you officially book a trip.

  • Special Requirements: Dietary preferences or specific medical/mobility information required to ensure your safety and comfort during the safari.

3. How We Use Your Information

We use your personal data to:

  • Respond to your inquiries and design your custom safari itinerary.

  • Process your bookings and manage your account.

  • Send you important pre-departure information and travel documents.

  • Comply with our legal and regulatory obligations as a UK tour operator.

4. Sharing Your Information (International Transfers)

To deliver your safari, it is necessary for us to share relevant personal information with our trusted ground operations partner, Serengeti Wilderness Calls, based in Tanzania.

  • We only share the specific details required to execute your trip (e.g., names for park permits, dietary needs for lodges, and arrival details).

  • By booking with us, you acknowledge and consent to this necessary transfer of data outside the UK/EEA to Tanzania for the purpose of fulfilling your travel contract.

  • We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

5. Data Security and Retention

We take appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under UK data protection laws, you have rights regarding your personal information, including the right to:

  • Request access to your personal data.

  • Request correction of incomplete or inaccurate data.

  • Request erasure of your personal data.

  • Object to or restrict the processing of your data.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@makomaexpeditions.com

Registered Office: Makoma Expeditions Ltd c/o BCG Financial 111 South Road Waterloo Liverpool L22 0LT