Terms and Conditions | Book with Confidence – Explore Safaris Today

MAKOMA EXPEDITIONS LTD

Booking Terms and Conditions

Version 1.0 | Effective for all bookings made on or after 14/07/2026

About these Booking Conditions. These Booking Conditions (Conditions), together with the confirmed itinerary, our Privacy Policy, the details set out in your Booking Confirmation and any general information we provide which is relevant to your itinerary, form the contract between you and Makoma Expeditions Ltd. Please read them carefully. They set out our respective rights and obligations and your statutory protections under the Package Travel and Linked Travel Arrangements Regulations 2018. By making a booking, the first person named on the booking (lead traveller) confirms on behalf of all members of the party that they have read, understood, and accepted these Conditions.

Makoma Expeditions Ltd is the organiser of your package and is fully responsible for the proper performance of the package as a whole, in accordance with the Package Travel Regulations.

1. Definitions and Interpretation

1.1 In these Conditions the following words have the meanings shown:

We, us, our, the Company

Makoma Expeditions Ltd, a company registered in England and Wales under company number 16976519, whose registered office is c/o BCG Financial, 111 South Road, Waterloo, Liverpool, L22 0LT.

You, your,

All members of the travelling party for whom the Package is purchased, including the lead traveller and anyone who is added or substituted in accordance with these Conditions at a later date, or any of them as the context requires or permits.

Departure

The start date of your Package.

Package

A combination of at least two different types of travel service out of (a) the provision of accommodation, (b) the carriage of passengers, (c) the rental of cars, other motor vehicles or motorcycles and (d) any other tourist services not intrinsically part of (a), (b) or (c)) sold or offered for sale in a way which constitutes a package within the meaning of the Package Travel Regulations.

Package Travel Regulations PTRs

The Package Travel and Linked Travel Arrangements Regulations 2018, as amended or replaced from time to time.

Booking Confirmation

The document we issue to you following receipt of your deposit which confirms our acceptance of your booking and the details of your package.

Ground Operator

Our appointed destination management company in Tanzania which delivers the in-country travel services on our behalf, together with its subcontractors.

Travel services

The accommodation, transport, guiding, transfers, park access, and other tourist services that make up your Package.

Significant change

A significant change made before Departure to any of the main characteristics of the travel services which form part of your Package , a change that affects an accepted special requirement, or an increase in the total Package price of more than 8%.

Unavoidable and extraordinary circumstances

A situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, including (without limitation) war, threat of war, civil unrest, terrorism, serious security risks, epidemic or pandemic, natural disaster, extreme weather, fire, the closure of national parks, and government-imposed travel restrictions.

1.2 Headings are for convenience only and do not affect interpretation. References to writing include email. References to legislation include any amendment or re-enactment of it.

2. Information Forming Part of the Contract

2.1 Before you enter into a contract with us, we will provide you with the information required by the Package Travel Regulations, including the main characteristics of the travel services, the total price inclusive of taxes and additional charges, the payment arrangements, the minimum number of travellers required for the trip to operate (if there is one) and the cut-off date for cancellation if that number is not reached, and general information on passport and visa requirements and health formalities for Tanzania.

2.2 We will provide you with a copy of, or a link to, your contract with us on or promptly after conclusion of the contract on a durable medium.

2.3 Package Travel protection for every booking. Although each of our safaris is tailored to you, we treat every booking as a package and provide you with the full protection of the Package Travel Regulations, including organiser responsibility for the whole trip and insolvency protection, regardless of party size or how the trip is put together. Solo travellers receive the same protection.

2.4 Land-only Packages. Our Packages cover your arrangements within Tanzania (and any included Zanzibar extension), beginning on arrival at Kilimanjaro International Airport. International flights to and from Tanzania are not part of the Package and are arranged by you. Because we do not sell flights, your protection is provided through a trust arrangement rather than ATOL, as explained in clause 11. We are happy to advise on flight timings so they connect with your safari.

2.5 Minimum numbers. There is usually no minimum number of participants for your safari; your trip does not depend on others booking, and clause 6.3(a) will not apply unless we have told you in writing that a particular departure is subject to a minimum number.

3. Making a Booking

3.1 To make a booking, the lead traveller must complete our booking form and pay the required deposit. The lead traveller must be at least 18 years of age and confirms that they are authorised to make the booking on behalf of all members of the party and that all members agree to be bound by these Conditions.

3.2 A binding contract comes into existence only when we have issued a written Booking Confirmation and your deposit has been received in cleared funds. We recommend that you use the Faster Payments Service (FPS), which is offered by all UK banks and building societies, to make payment to the Company’s bank account (details provided on request). FPS transfers are largely instant and are credited in cleared funds. If we are unable to accept your booking, we will tell you promptly and refund any payment in full to the account from which it is received

3.3 You are responsible for ensuring that the information you give us (including names exactly as shown on passports, dates of birth, and contact details) is accurate. Please check your Booking Confirmation as soon as you receive it and tell us within 7 days of any error. We cannot accept responsibility for the consequences of inaccuracies that are not reported to us within that period and charges may apply to correct them.

3.4 We reserve the right to decline any booking at our absolute discretion before a contract comes into existance.

4. Price, Deposit, and Payment

4.1 All prices are quoted in pounds sterling (GBP) and are based on the costs and exchange rates applicable at the date of quotation. The price of your Package is the total price shown on your Booking Confirmation. We do not apply any charge for paying by debit or credit card. We do not offer or arrange any international travel including flights.

4.2 A deposit of 30% of the total Package price is payable at the time of booking. The deposit is non-refundable except where these Conditions or the Package Travel Regulations provide otherwise. The balance is due no later than 60 days before Departure. For bookings made within 60 days of Departure, the full price is payable at the time of booking.

4.3 If we do not receive the balance by the due date or within 7 days of sending you a reminder that payment has not been made when due, we may treat your booking as cancelled by you and apply the cancellation charges in clause 7.

4.4 All sums you pay to us for your Package is financially protected in accordance with clause 11 (Your Financial Protection).

Price revision after booking

4.5 After we issue your Booking Confirmation, the price of your Package will not be increased, except to reflect changes in: (a) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (b) the level of taxes or fees imposed by third parties not directly involved in the performance of the package, including value added tax and any tourism or development levy applied in Tanzania, tourist taxes, landing taxes, embarkation or disembarkation fees at ports and airports, and national park, conservation, and crater fees set by the Tanzania National Parks Authority or the Ngorongoro Conservation Area Authority; or (c) the exchange rates relevant to the Package.

4.6 No increase will be made within 20 days of departure. Where an increase is permitted, we will give you notice in a clear and comprehensible way on a durable medium, with a justification and calculation, no later than 20 days before Departure.

4.7 Price reductions. You are entitled to a price reduction corresponding to any decrease in any of the costs listed in clause 4.5 that occurs after booking and before Departure. Where we make a refund following a price reduction, we may deduct the actual administrative expenses we incur. On your request, we will provide evidence of those expenses.

4.8 If a price increase exceeds 8% of the total package price, clause 6 (Significant changes) applies and you may exercise the rights set out there.

5. Changes and Transfers Requested by You

5.1 If you wish to change any part of your booking after the Booking Confirmation has been issued, you must tell us in writing as soon as possible. We will use reasonable efforts to make the change but cannot guarantee it will be possible. Where a change can be made, you will be responsible for any costs imposed by the Ground Operator, accommodation providers, or other suppliers, together with the cost of any new arrangements and our reasonable administration fee of £50 per person per change.

5.2 Transfer of booking. You may transfer your booking to another person who satisfies all the conditions applicable to it, provided you give us reasonable notice in writing on a durable medium and in any event not less than 7 days before Departure. You (as the transferor) and the transferee are jointly and severally liable for payment of any unpaid balance of the price and for any additional fees, charges, or other costs arising from the transfer, which we will evidence to you, and for our amendment fee of £50 per person.

6. Changes and Cancellation by Us

6.1 Insignificant changes. We may make changes which are not significant (insignificant changes) to the travel services forming part of your Package before Departure, such as minor timing adjustments or a substitution of accommodation for a property of an equivalent or higher standard within the same area. We will tell you about any such change as soon as reasonably possible. Insignificant changes do not give rise to a right to cancel or change to other arrangements without payment of all applicable charges or to compensation.

6.2 Significant changes. If, before the start of your Package, we are constrained to alter significantly any of the main characteristics of the travel services, or cannot meet an accepted special requirement, or propose to increase the price by more than 8%, we will notify you without undue delay on a durable medium. We will explain the change and its effect on the price, and offer you, where possible, a suitable alternative package of equivalent or higher quality and the option of a substitute package of lower quality with an appropriate price reduction. You may, within the reasonable period we specify: (a) accept the change; (b) accept the alternative arrangements we offer; or (c) reject the change, terminate the contract, and receive a full refund of all monies paid to us within 14 days of the termination.

6.3 Cancellation by us. We may cancel your Package before Departure. Where we have to do so, we will, where we can, offer you the option of purchasing another holiday from us at the applicable price. However, if we are unable to do so or you do not wish to accept any alternative arrangements we offer you, we will refund to you all monies paid by you to us. We will have no further liability to you, beyond the refund, if we cancel because: (a) the number of persons who agreed to take the package is fewer than the minimum number stated in the contract and we notify you of cancellation within the period fixed in the contract (which will be not later than 20 days before Departure for trips of more than 6 days); or (b) we are prevented from performing the contract because of unavoidable and extraordinary circumstances and we notify you without undue delay before Departure.

6.4 Compensation. Where we make a significant change to your Package or cancel, you will be entitled to appropriate compensation, in addition to any refund, except where the change or cancellation results from unavoidable and extraordinary circumstances or from your own failure to pay or from the minimum number applicable to your Package not being achieved as referred to in clause 6.3(a).

7. Cancellation by You

7.1 You may cancel your Package at any time before Departure. Cancellation must be notified in writing to [jake@makomaexpeditions.com] by the lead traveller and takes effect on the day we receive it. Because we and the Ground Operator incur costs from the moment a booking is confirmed, the following cancellation charges apply, expressed as a percentage of the total Package price:

Period before departure

Cancellation charge

More than 60 days before departure

Deposit only (30% of total price)

43 to 60 days before departure

50% of total price

29 to 42 days before departure

70% of total price

15 to 28 days before departure

90% of total price

0 to 14 days before departure, or no-show

100% of total price

7.2 The charges in clause 7.1 represent a genuine pre-estimate of the costs we and our suppliers incur on cancellation. Specific accommodation or services booked on non-refundable or stricter supplier terms may carry higher charges; where this applies to your booking we will tell you in writing before you book.

7.3 Cancellation for unavoidable and extraordinary circumstances. If unavoidable and extraordinary circumstances occurring at or in the immediate vicinity of the destination significantly affect the performance of the Package, or the carriage of passengers to the destination, you may cancel before Departure without paying a cancellation charge and receive a full refund of all monies paid to us. You will not be entitled to additional compensation in those circumstances. In assessing whether such circumstances apply, we will have regard to the advice of the UK Foreign, Commonwealth and Development Office.

7.4 We strongly recommend comprehensive travel insurance that includes cancellation cover. Where the reason for your cancellation is covered by your policy, you may be able to recover the cancellation charges from your insurer.

7.5 All refunds due to you under these Conditions will be made without undue delay and in any event within 14 days of the relevant cancellation or termination.

8. Our Responsibility for Your Package

8.1 We are responsible for the proper performance of all the travel services included in your Package, regardless of whether those services are to be performed by us or by other travel service providers, including the Ground Operator and its subcontractors.

8.2Responsibility for Package arrangements We promise to make sure that the Package arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these Conditions, we will accept responsibility if, for example, you suffer death or personal injury, or your contracted Package arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted Package arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

8.3Exclusion of liability We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment or loss of possessions), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following:-

(1) the act(s) and/or omission(s) of the person(s) affected; or

(2) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or

(3) Unavoidable and extraordinary circumstances.

8.4Services not forming part of your contract We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us on our website or elsewhere and we have not agreed to arrange them as part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

8.5Local standards The promises we make to you about the travel services we have agreed to provide or arrange as part of our contract, and the applicable local standards of the country in which your claim occurred, will be used as the basis for deciding whether the travel services in question had been properly provided. If the particular services which give rise to the claim were provided in compliance with the applicable local standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim concerns the absence of a safety feature which might lead a reasonable traveller to refuse to take the arrangements in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 8.2. We do not make any representation or commitment that all services will comply with applicable local standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.

8.6Limits on liability Except where permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total Package cost (excluding any amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your Package.

8.7 Reporting a problem. If any travel service is not performed in accordance with the contract, you must inform us or our Ground Operator's local representative without undue delay, taking into account the circumstances, so that we have the opportunity to put it right. We will remedy any lack of conformity that you bring to our attention, unless it is impossible to do so or would entail disproportionate costs taking into account the extent of the lack of conformity and the value of the affected services.

8.8 Price reduction and compensation. You are entitled to an appropriate price reduction for any period during which there was a lack of conformity, and to appropriate compensation for any damage you sustain as a result, without undue delay. You are not entitled to compensation if we prove that the lack of conformity is attributable to any of the circumstances referred to in clause 8.3.

8.9 Assistance. We will provide appropriate assistance without undue delay if you are in difficulty during your trip, in particular by providing information on health services, local authorities, and consular assistance, and by helping you make distance communications and find alternative travel arrangements. We may charge a reasonable fee for this assistance if the difficulty is caused intentionally by you or through your own negligence.

9. Complaints and Dispute Resolution

9.1 If you have a complaint or reason to make a claim during your trip, you must report it to the Ground Operator's local representative and to us without undue delay, so that we can try to resolve it on the spot. If the matter cannot be resolved at the time, you must write to us at [jake@makomaexpeditions.com] within 28 days of the end of your Package.

9.2 We will acknowledge a written complaint within 7 days and aim to send a full response within 28 days. We take all complaints seriously and will deal with them fairly.

9.3 Alternative dispute resolution. If we cannot resolve your complaint, you may be able to refer it to an alternative dispute resolution provider. Details of any applicable ADR scheme are available from us on request. If you booked online, you may also use the European Commission's Online Dispute Resolution platform, though this is not an indication that an ADR scheme is available for your specific complaint.

10. Your Obligations

10.1 Travel documents. You are responsible for ensuring that every member of your party holds a valid passport with at least six months' validity beyond the return date, and all visas required for Tanzania and any transit country. Most visitors, including UK and US nationals, require a Tanzania tourist visa, normally obtained online in advance; entry and visa requirements depend on your nationality and are your responsibility to check and meet. We are not liable for any consequences of a failure to hold the correct documents.

10.2 Insurance. Comprehensive travel insurance is a condition of booking. Your policy must include, as a minimum, cover for cancellation and curtailment, emergency medical expenses and hospital treatment, emergency medical evacuation and repatriation (we recommend a minimum of £500,000), and personal liability. You must provide evidence of adequate insurance on request. If you do not have adequate insurance in place before departure, we may decline to allow you to travel and treat the booking as cancelled by you under clause 7, so that the cancellation charges then current apply.

10.3 Health. You are responsible for ensuring that all members of your party have the recommended vaccinations, health documents, and prescribed medication, including malaria prophylaxis. We recommend consulting a GP or travel health clinic at least six weeks before departure. A yellow fever certificate is required if arriving from an endemic country.

10.4 Behaviour. You must behave in a way that does not cause distress, danger, damage, or annoyance to others, to staff, or to local communities, and you must comply with the reasonable safety instructions of your guide. We and our suppliers may refuse to allow any person whose behaviour is unacceptable to continue with the package, in which case our responsibility ends, no refund is due, and we are not liable for any costs you incur.

10.5 Special requirements. You must tell us in writing of any special requirement (dietary, medical, mobility, or otherwise) at the time of booking. We will pass reasonable requests to our suppliers but cannot guarantee them unless we have confirmed them in writing as part of your Booking Confirmation.

10.6 Travelling with children. Where the party includes anyone under 18, the lead traveller is responsible for them throughout the trip and confirms they have authority to make the booking on their behalf. Some lodges, camps, and activities have minimum ages or specific conditions for children; we will tell you of any that apply to your itinerary. Children must be supervised at all times, particularly in wildlife areas and around water.

11. Your Financial Protection

Insolvency protection – mandatory disclosure under the Regulations. Makoma Expeditions Ltd provides security for the refund of money you have paid through Protected Trust Services (PTS).

PTS membership number: 6525

Protected Trust Services, 307-315 Holdenhurst Road, Bournemouth, Dorset, BH88BX

Telephone: 0207 190 9988Web: https://www.protectedtrustservices.com/

All money you pay us for your package is held in a designated trust account administered by PTS and is not released to us until your travel services have been completed. If we become insolvent before your travel services have been provided, you are entitled to a refund of money paid. If services are refused because of our insolvency, please contact PTS using the details above.

11.1 We hold appropriate professional and public liability insurance arranged through our brokers. Details are available on request.

12. Data Protection

12.1 We process your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and our Privacy Policy, which is available at www.makomaexpeditions.com and forms part of the information we give you. To perform our obligations as organiser of your Package, we will share necessary personal data with the Ground Operator and accommodation providers in Tanzania, applying appropriate safeguards for international transfers.

13. Governing Law and Jurisdiction

13.1 These Conditions and any dispute or claim arising out of or in connection with them, their subject matter, formation (including non-contractual disputes or claims) and the provision of your Package are governed by and construed in accordance with English law.

13.2 The courts of England and Wales have exclusive jurisdiction to deal with any dispute, claim or other matter which arises out of or in connection with your Package or other dealings with us, save that if you reside in Scotland or Northern Ireland you may bring proceedings in the courts your home jurisdiction who will apply the law of Scotland or Northern Ireland.

13.3 Travellers outside the United Kingdom. We welcome bookings from travellers based outside the United Kingdom. We are a UK-established organiser and your package is protected under the Package Travel and Linked Travel Arrangements Regulations 2018 and the trust arrangement described in clause 11, wherever you live. These Conditions are governed by the law of England and Wales.

13.4 If any provision of these Conditions is found to be unlawful or unenforceable, the remaining provisions continue in full force. No failure or delay by us in exercising any right is a waiver of it.

These Booking Conditions were last updated: 14/07/2026. Version 1.0.